Subject: [NYCGA Internet] Re: site feedback form
From: Jake
Date: Fri, 21 Oct 2011 17:35:54 -0700 (PDT)
To: internet working group

Sorry, Sam.

Which email earlier today suggested that site feedback should go on
the forum? I haven't completely caught up with group activity today,
so perhaps I missed it, but I will try to correct the record there
too. I think, as we discussed last night, that is is very important
that we try to streamline the process of receiving feedback, support
requests, feature ideas, bug reports, etc. We are stretched so thin
that the only way we will ever be able to process and track and hear
peoples' feedback is if we can pipe it all through the same place.
Sorry if that was unclear.

Regarding your concern about the form being a one-way communication, I
have two responses to that:
1) I think it is sort of good for people not to know if their idea has
been submitted before. That way, we get a more accurate sense of how
common certain suggestions are. If people see that you posted it on
the forum and therefore decide not to mention it because it has
already been said, we never know that it was a more popular suggestion
than we realized.
1) If people are really interested to see what we're working on and if
there idea is on the list, we will be making our ticket-tracking
system publicly viewable asap. It's not ready yet, but when it is, we
can put a link to it at the bottom of that form.

Regarding your concern about people not knowing if someone read their
idea, we are working hard to follow up quickly and personally on form
submissions via email. We have someone doing that right now and we
would DESPERATELY appreciate more help on that front.

Thanks, Sam. And please do re-submit your feedback via the form so we
can be sure it gets processed.

PS - for any frequent users of the google group, please lend a hand by
helping to direct anyone with nycga 2.0 feedback to the form at

On Oct 21, 6:23 pm, wrote:
hi Jake -

Just noticed that you closed off the discussion thread I opened for  
usability issues. My impression from emails earlier today was that  
development workflow was to be proposals on internet group forum on migrated to redmine after group decisioning.

If you want all observations about the site to go to:
that's totally fine by me, but note that this form is a closed drop  
box, users have no knowledge of what happens after they submit. Was  
their idea worthwhile, did someone actually read it, should they  
bother to continue submitting other suggestions of the same kind? who  

- Sam